The title of this post is just to went out my frustration at the animatedly friendly line you see in invitation emails for Shelfari (Do we like the same books?) . Actually, I am not frustrated at the service or the way it introduces itself - my objection is to something else ... read on if you are interested.
The service is really an amazing concept - I wish I would have thought it and launched it. The way it introduces itself too is really good. Having tackled with the problem of 'introducing' websites myself - I do feel this is one of the better ways to do it. But isn't there is a limit to how many times you invite a user??
My first point is that if a user has invited me to the site and I haven't responded means that I am not interested in the service for one reason or the other. It could be pure disinterest or may be that I don't have time for it. Either way - I AM NOT INTERESTED!! Then why should the website send me a 'reminder' for the invitation??
These reminders also misuse the trust the user has put in you that the website will not misuse his/her address book. Once I invite a friend to a service, I expect the invite to be sent only once - if the site starts spamming my contacts with 'reminders' it also undermines my own credibility.
I would rather take the argument a bit further - something which no website has as of now implemented. If I invite my friend 'A' to a service and then another user 'X' also invites him to the site, it is indeed annoying to 'A' - especially if he has already signed for the service!
So what's the way out? I have a simple action plan for websites:
The service is really an amazing concept - I wish I would have thought it and launched it. The way it introduces itself too is really good. Having tackled with the problem of 'introducing' websites myself - I do feel this is one of the better ways to do it. But isn't there is a limit to how many times you invite a user??
My first point is that if a user has invited me to the site and I haven't responded means that I am not interested in the service for one reason or the other. It could be pure disinterest or may be that I don't have time for it. Either way - I AM NOT INTERESTED!! Then why should the website send me a 'reminder' for the invitation??
These reminders also misuse the trust the user has put in you that the website will not misuse his/her address book. Once I invite a friend to a service, I expect the invite to be sent only once - if the site starts spamming my contacts with 'reminders' it also undermines my own credibility.
I would rather take the argument a bit further - something which no website has as of now implemented. If I invite my friend 'A' to a service and then another user 'X' also invites him to the site, it is indeed annoying to 'A' - especially if he has already signed for the service!
So what's the way out? I have a simple action plan for websites:
- Maintain a list of all email IDs whom invites have been sent to from your website.
- Whenever a new user signs in and you collect IDs from his/her address book, run them through this list and your user list-
- Separate those who are already your users and strike them off right away
- Segregate those who are not your users, but have been invited. Present them to the current user and prompt him to decide whether s/he would like to invite them again or leave them alone.
- Send invites only to the remaining and those whom the user has specifically decided to 're-invite'.
Comments
Post a Comment